Support

Dragly support

Help with the Chrome extension, LEX, your Lead Library, your account, your plan and billing. A person reads every message and replies.

What to include

The more of this your message carries, the faster it is answered:

• The email address you sign in to Dragly with.
• What you were doing, and what happened instead. A screenshot or a screen recording helps a lot.
• For a scraping run: the platform or the website address, the prompt you gave LEX, and the number of leads asked for.
• For the extension: the version shown under Dragly on chrome://extensions.
• For a charge: the date, the amount, and the receipt or payment reference.

The Chrome extension

Installing or updating

Get Dragly from the Chrome Web Store: click Add to Chrome, then Add extension. Chrome keeps it up to date on its own. If you installed an older copy with Load unpacked, remove that one on chrome://extensions first. Reload the Dragly tab in the app afterwards so it sees the extension.

The app says the extension is not connected

• Make sure the extension is turned on in chrome://extensions and that you are signed in to the app in the same Chrome profile.
• Reload the app tab. If the badge still shows disconnected, remove the extension and add it again from the Chrome Web Store.
• Dragly is built and tested for Google Chrome. Safari and Firefox are not supported.

Platform sign-ins

Dragly reads Instagram, LinkedIn, X, Threads, Facebook and YouTube through your own browser session, so you need to be signed in to that platform in the same Chrome profile. We recommend a separate account for scraping rather than your main one.

Signing in and your account

• Forgot your password: use Reset password on the sign-in screen. Check spam if the email has not arrived in a few minutes.
• Signed up with Google: keep using the Google button. A password reset will not apply to a Google account.
• Changing your email, name or workspace: Settings → Account inside the app.
• Deleting your account: write to us from the address on the account and we will remove it and its data.

Plans, credits and billing

• Your plan, credits and receipts are under Settings → Billing in the app. Receipts can be downloaded there.
• Credits are spent when contact details are revealed and when leads are scored. Collecting and searching are counted against your plan's monthly leads.
• Cancellations and refunds follow the Refund and Cancellation policy.
• A charge you do not recognise, a failed payment or a receipt you need changed: email support@dragly.io with the date and amount.

A run that stopped or found too little

• Runs pause on their own when a platform asks for a check or slows us down, and carry on when it lets them. Leaving the Chrome window open keeps a run going.
• If a platform shows a login or a verification page in the Dragly tab, complete it there and the run continues.
• A list that does not reach the number asked for is reported as such in LEX, with the reason. Narrowing or widening the prompt, or adding keywords, usually fills it.
• If something looks wrong in a table, send us the chat and we will look at the run.

Privacy and data requests

To see, correct or delete personal information, or for anything about how we handle data, write to privacy@dragly.io. This is also how you reach our Grievance Officer under India’s IT Act and Digital Personal Data Protection Act. Our Privacy policy has the details.