Legal
Refund and Cancellation Policy
Effective October 10, 2026 · Last updated October 10, 2026
This policy explains how to cancel a paid Dragly plan and when we give refunds. It is part of our Terms of Service; if the two ever differ, the Terms apply.
The short version
- Paid plans renew automatically every month or every year, depending on the plan you choose, until you cancel.
- You can cancel online at any time in Settings → Billing, in two clicks. No email or call is needed.
- When you cancel, you keep your plan until the end of the period you’ve paid for, then move to the Free plan.
- Payments are non-refundable, except where the law requires a refund or where we’ve charged you by mistake.
1. Cancelling your plan
- Open the Dragly app, go to Settings → Billing, choose Cancel and confirm. That’s the whole process.
- Cancelling stops all future renewals. You won’t be charged again for that plan.
- Your paid features stay on until the end of the current billing period. After that, your account moves to the Free plan, and your workspace and saved leads stay with it.
- You can resubscribe at any time from the same page.
2. Automatic renewal
Monthly plans renew every month and yearly plans renew every year, on the date you first subscribed, at the price shown when you subscribed. We’ll tell you at least 30 days before any price change for your plan, and you can cancel before it takes effect.
3. Refunds
- Subscriptions: payments are non-refundable. We don’t give refunds or credits for partial billing periods, for the rest of a period after you cancel, or for features you didn’t use.
- Credits: credit packs and plan credits are non-refundable and have no cash value.
- Charges made in error: if you were charged twice, charged after you cancelled, or charged an amount that doesn’t match what you agreed to, write to us and we’ll refund that charge in full.
- Where the law requires it: nothing in this policy limits a refund you are entitled to under the consumer laws that apply to you.
4. How to ask for a refund
Email support@dragly.io from the address on your Dragly account. Tell us the date and amount of the charge. We reply within 2 business days. Approved refunds go back to the payment method you used, through Razorpay or PayPal. Depending on your bank, they usually arrive within 5–10 business days.
5. Delivery
Dragly is software delivered online. Your plan is active as soon as your payment goes through, and nothing is shipped.
6. Contact us
Fazinflo Ventures LLP (Dragly)
Billing and refunds: support@dragly.io
More ways to reach us: Contact